Frequently Asked Questions
Everything you need to know about your Alex Mill shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, a second email will be sent with a tracking link to monitor your delivery's progress.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items within 30 days of the purchase date. Please ensure all original tags are attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my Alex Mill garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions found on the interior label of each garment. Generally, cold washes and air drying are best for longevity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer service team within one hour of placement if you need to make changes, and we will do our best to accommodate you.